Terms of Service

Last updated: 29 September 2026

These Terms explain the conditions for using the Company Compass website and the general basis on which we offer automation products and services.

Please read them before using our website or placing an order.

1. About Company Compass

Company Compass is a trading name of Company Compass Co.

Email: info@companycompass.co

In these Terms, “we”, “us” and “our” refer to that operator. “You” refers to the person or organisation using our website or purchasing our products or services.

2. Scope of These Terms

Our offerings may include workflow integrations, AI solutions, automation setup, digital materials and ongoing management.

These Terms apply to use of our website. For a purchase, they form part of the contract only where we provide them before the contract is made and incorporate them into that agreement.

A proposal, order form, statement of work or service agreement will describe the specific purchase. Where it conflicts with these general Terms, the specifically agreed terms take priority. Any applicable data processing agreement takes priority on matters concerning the processing of personal information.

Visiting our website or submitting an enquiry does not create a contract for paid services.

3. Business Customers and Authority

Our products and services are intended primarily for business use.

When placing an order on behalf of an organisation, you confirm that you have authority to enter into the agreement on its behalf.

You must be at least 18 to purchase from us.

Nothing in these Terms excludes any mandatory consumer rights that apply where you purchase as a consumer.

4. Orders and Scope of Work

Before work starts, we will agree the relevant scope and commercial terms in writing. Depending on the purchase, these may include:

• The tasks the automation will perform.
• Supported applications, integrations and technical requirements.
• Deliverables and any exclusions.
• Your responsibilities and the information or access required.
• Fees, payment dates and third-party costs.
• Expected timescales, testing and acceptance arrangements.
• Any ongoing management or support.
• Cancellation, termination and handover arrangements.

A contract is formed when the proposal or order is accepted in the manner specified in it.

Requests outside the agreed scope may require a separate quotation or written change agreement. We will obtain your approval before carrying out additional chargeable work.

5. Your Responsibilities

You agree to:

• Provide accurate requirements and information relevant to the work.
• Supply agreed access, permissions and assistance.
• Ensure you are entitled to provide the data and materials used in the solution.
• Maintain any third-party accounts and subscriptions allocated to you.
• Participate in agreed testing and approvals.
• Keep credentials secure and notify us of suspected unauthorised access.
• Tell us about changes to your systems or processes that may affect the automation.

Responsibility for backups, recovery arrangements and monitoring will be set out in the service agreement. Unless expressly included, our services do not replace the backup arrangements for your existing business systems.

Delays in providing required information, access or decisions may affect delivery dates. We will discuss any resulting changes with you.

6. Testing, AI and Human Review

We will provide agreed services with reasonable care and skill.

Automations depend on their configuration, input data and connected systems. AI-generated content may be inaccurate, incomplete or inappropriate.

The agreed solution should identify any steps that require human review or approval. You must use those review steps and follow the agreed operating instructions.

An automation designed for one purpose should not be used for a materially different purpose without checking whether changes or additional safeguards are needed.

We do not guarantee particular financial results, time savings, revenue increases or error-free operation unless an express commitment is included in the contract. This does not remove our obligation to deliver the agreed functionality with reasonable care and skill.

7. Ongoing Management and Support

Ongoing management is included only where expressly agreed.

The applicable agreement will specify the services covered, support channels, operating hours, response commitments, usage allowances and any included changes.

An ongoing management fee does not automatically include unlimited development, additional integrations, continuous monitoring or 24-hour support.

Where no ongoing management arrangement has been purchased, any post-delivery support commitments will be those stated in the relevant agreement.

8. Third-Party Platforms and Costs

Our solutions may depend on third-party software, hosting, automation platforms, AI providers and other connected applications.

Their availability, features, prices, usage limits and terms may change. We cannot guarantee the performance or continued availability of services outside our control.

The agreement will identify who is responsible for relevant subscriptions and usage costs. We will obtain authorisation before incurring additional third-party charges on your behalf beyond any agreed allowance.

If a platform change affects a solution, we will explain its impact where we are engaged to investigate or manage it. Remedial work will be handled under the agreed support scope or a separately approved quotation.

These provisions do not exclude responsibility for our own work, configuration or contractual obligations.

9. Fees and Payment

The applicable proposal, order or checkout will state the price, currency, payment schedule and treatment of VAT or other applicable taxes.

Setup charges, recurring charges and usage-based charges will be identified where relevant.

You must provide accurate billing information and pay invoices by the agreed due dates. Raise any invoice query promptly so we can investigate it.

Prices for an accepted order will not change retrospectively. Changes to recurring charges must follow the notice and variation provisions of the service agreement.

Any minimum term, renewal arrangement and cancellation notice period must be disclosed before you agree to the service.

10. Cancellation, Refunds and Ending a Service

Cancellation rights and charges for business purchases will be set out in the applicable agreement.

Unless a different arrangement has been agreed, cancellation charges will be limited to work already performed and reasonable, unavoidable commitments made for the agreed work. Any remaining prepaid amount will be refunded.

If you believe a product or service is defective or does not meet the agreed scope, contact us promptly. We will investigate and address the issue in accordance with the contract and applicable law.

Where we end a service without a breach by you, we will refund prepaid fees for services we will not supply, subject to any specifically agreed handover arrangements.

Ending a recurring service may stop automations or related features that depend on it. The agreement will address access, exports, handover and the treatment of data when the service ends.

Nothing in this section removes any statutory cancellation, refund or other remedy available to you.

11. Intellectual Property

You retain ownership of the data, branding and other materials you supply. You grant us permission to use them only as needed to deliver the agreed services.

We or our licensors retain ownership of our pre-existing tools, templates, reusable components, website content and other proprietary materials.

The proposal or service agreement will specify ownership and usage rights for custom deliverables. Payment does not, by itself, transfer ownership of all underlying tools or intellectual property.

Subject to payment, where deliverables are supplied for your continued use and no different licence is agreed, you may use them for your internal business purposes. Third-party components remain subject to their own licence terms.

You may not resell, publicly distribute or commercially exploit our proprietary materials without permission, except where an agreed licence or applicable law permits it.

You may view and print website content for your own reference, retaining any copyright notices.

12. Confidentiality and Personal Information

Each party must protect confidential information received from the other and use it only for the agreed purpose.

Confidential information may be disclosed to personnel, contractors or advisers who need it for that purpose and are subject to appropriate confidentiality obligations, or where disclosure is required by law.

This obligation does not apply to information that is already lawfully public, independently developed, or lawfully received without a duty of confidence.

Our Privacy Policy explains how we handle personal information for our own business purposes.

Where we process personal information on your behalf, the relevant data processing terms will govern that processing. These Terms do not authorise unrestricted use of your data or its use to train AI models.

13. Acceptable Use

You must not use our website or services to:

• Break the law or infringe another person’s rights.
• Gain unauthorised access to systems or information.
• Introduce malware or interfere with security or functionality.
• Send unlawful or unsolicited communications.
• Conduct fraudulent, deceptive or abusive activities.
• Circumvent agreed access controls or usage restrictions.

We may restrict access where reasonably necessary to address misuse or a security threat.

14. Website Content and External Links

General website content, examples and demonstrations are provided for information. Illustrative examples do not promise the same results for every business.

General content does not constitute legal, tax, investment or regulated financial advice.

We may link to third-party websites. A link does not imply endorsement, and those websites have their own terms and privacy practices.

We aim to maintain our website but do not promise uninterrupted availability. This website availability statement does not replace any specific service commitments agreed with a client.

15. Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot lawfully be excluded or limited.

We remain responsible for our services in accordance with the contract and applicable law.

Any financial liability cap or allocation of particular business risks for a paid service will be set out in the applicable service agreement and is subject to applicable legal requirements. These website Terms do not impose a blanket cap equal to the purchase price.

You should take reasonable steps to avoid or reduce foreseeable loss, including following agreed operating instructions and promptly reporting faults. This does not remove our responsibility for our own breaches or negligence.

16. Suspension and Termination

We may suspend affected services where reasonably necessary to address a serious security risk, unlawful use or a material breach of the agreement.

Where practicable, we will explain the reason and give you a reasonable opportunity to resolve the issue before suspension. Immediate action may be necessary to prevent harm or comply with the law.

Suspension for non-payment and termination of a paid service will follow the applicable agreement. We will keep any suspension proportionate to the issue.

Termination does not remove accrued payment obligations, applicable refund rights or provisions intended to continue, including confidentiality and intellectual property obligations.

17. Changes to These Terms

We may update these Terms for future website use and new purchases. The current version will show its revision date at the top.

Changes will not retrospectively alter an existing paid contract. Changes to an ongoing service must follow that contract’s variation provisions or be separately agreed.

18. Governing Law and Disputes

These Terms and disputes arising from them are governed by the laws of England and Wales.

Subject to any mandatory rights that apply, the courts of England and Wales will have jurisdiction.

Please contact us first if you have a complaint so we can investigate and try to resolve it. This does not restrict your right to seek a legal remedy.

19. Contact

For questions about these Terms or a purchase:

Company Compass
Email: info@companycompass.co